Residential Swimming Pool Installation Sales
Sales Assessment Results by Morgan Brown

"I'm concerned about the maintenance costs of a new pool installation compared to my current setup."

That is a great question. Why would you want to get something new if it was going to cause even more work? Tell me a bit about your current setup. What do you like about it? What would you like to change with it? (let them answer) Those are great points! With your new pool your maintenance will be even less than your current design! Pools have a come a long way over the last decade. Let's start with the pump. We now install a variable speed pump on every new build. Variable speed pumps are a huge energy saver. These pumps cost less than leaving on three lights bulbs for most of your daily pump schedule. So, you will definitely save on electricity! Next let's talk about your time. I cannot speak for you, but time has a cost involved too! With our well thought out designs of plumbing placement and the added Robot vacuum you will spend way less time making sure your water is ready to swim. We place every return and skimmer in your pool with a purpose of keeping your water flowing in a circular pattern to ensure your pools surface stays clean. The robot vacuum takes care of the bottom! Now with this great pool circulation and cleaning you will burn through way less chemicals now too! whether you decide to have an inline chlorinator or a salt cell, neither will have to work as hard to keep things out of your water with our plumbing setup! So all and all your monetary and time costs will be way day with your new staycation paradise! Did you have any specific maintenance questions about your new pool before we have forward?

The response starts strong by validating the prospect's concern and asking probing questions to understand their current situation. However, it lacks clarity and structure when addressing the specific objection about maintenance costs. While it introduces the benefits of variable speed pumps and robotic vacuums, it could benefit from a more direct comparison to the current setup in terms of cost savings and reduced maintenance time, rather than general benefits. Additionally, the phrase "way day with your new staycation paradise" appears to be a typo or miscommunication, which can detract from professionalism. Overall, the response could be more focused and concise, directly addressing the maintenance concerns without excessive detail. The closing question is good as it invites further discussion but lacks a strong summarization of value. Improvement needed in clarity, professionalism, and directness in addressing the objection.

"How do your installation timelines stack up against your competitors?"

faster

The response is far too brief and lacks substance, failing to provide any context or supporting information. Simply stating "faster" does not address the prospect's question about installation timelines in a meaningful way. There is no comparison provided to competitors, no explanation of what makes the installation process quicker, or any details that might reassure the prospect about the reliability and efficiency of the service. A more effective approach would include specific timelines, an explanation of the process, and perhaps examples or testimonials that demonstrate the speed of installation compared to competitors. Overall, this response does not engage the prospect or provide any value. Improvement needed in clarity and thoroughness, with a focus on providing relevant details to build trust and confidence in the service offered.

"I'm not sure your product offers the same level of customization as others I've seen."

offers more

The response is overly simplistic and fails to effectively engage the prospect's concern about customization. Simply stating "offers more" does not provide any context or detail that would reassure the prospect about the level of customization available. It lacks an explanation of what aspects of customization are enhanced compared to competitors, which is essential to address the objection properly. A more effective response would include specific examples of customization options, how they can be tailored to the prospect's needs, and possibly testimonials or case studies to support the claim. Overall, this response lacks depth and fails to build trust or interest with the prospect.

"Can you explain how you handle compliance with local regulations and industry standards?"

very well

The response is overly simplistic and fails to adequately address the prospect's inquiry about compliance with local regulations and industry standards. Simply stating "very well" does not provide any meaningful information or reassurance. A more effective answer would include specific details about how compliance is managed, such as mentioning certifications, adherence to safety standards, and any processes in place for ensuring that installations meet regulatory requirements. This would not only build trust but also demonstrate expertise in the field. Overall, this response lacks the depth and engagement needed to effectively handle the objection.

"We have a tight budget—how can you assure ROI that justifies the initial expense?"

its does

The response is entirely inadequate and lacks any meaningful engagement with the prospect's concern about budget and ROI. Simply stating "its does" does not offer any clarification, justification, or details that would help the prospect understand the value of the investment. A more effective response would include specific examples of how the installation can lead to long-term savings, potential increases in property value, or enhanced enjoyment that justifies the expense. This response fails to build trust or credibility, and it does not address the customer's needs or concerns in any way.

"My partner is worried about the long-term value since we had a pool installed previously that didn't meet our expectations."

this one will

The response is extremely inadequate and does not address the partner's concern about long-term value in a meaningful way. Simply stating "this one will" is vague and lacks any supporting details, examples, or assurances that would help alleviate the worry stemming from the previous negative experience. To effectively handle this objection, the salesperson should provide specific evidence of improvements or added value in the current offering, such as testimonials or guarantees related to quality and satisfaction. Overall, this response fails to build trust or credibility and does not engage the prospect's concerns at all.

"I need to get the approval from a few stakeholders, how do we ensure buy-in from them?"

you dont

The response is completely inadequate and dismissive. By stating "you dont," it fails to address the prospect's concern about securing buy-in from stakeholders. An effective response should acknowledge the importance of stakeholder approval and offer strategies or suggestions for facilitating discussions, addressing concerns, and ensuring alignment among stakeholders. This response does not engage the prospect or build trust, and it completely misses the opportunity to provide value. Overall, it lacks any meaningful content or professionalism.

"What guarantees do you have in place to mitigate the risks of hidden costs during the installation?"

its in the contract

The response is entirely inadequate and dismissive, failing to address the prospect's concern about hidden costs during installation. Simply stating "its in the contract" does not provide any meaningful reassurance or details about the guarantees offered. An effective response should elaborate on the specific guarantees related to costs, such as fixed pricing, transparent quotations, or warranties that protect against unexpected expenses. This response lacks engagement and does not build trust with the prospect, leaving their concerns unaddressed.

"I've heard from friends about issues with customer support; how do you assure service levels post-installation?"

we are here

The response is far too brief and lacks meaningful engagement with the prospect's concerns about customer support. Simply stating "we are here" does not provide adequate reassurance or details about the customer support process post-installation. An effective response should include specific information such as support channels available, response times, customer service commitments, or testimonials from satisfied customers regarding their experiences. By failing to elaborate, this response misses the opportunity to build trust and confidence with the prospect regarding service levels after the installation. Overall, it lacks substance and professionalism.

"With the current competitive market, what sets your installation service apart from others?"

we are better

The response is extremely inadequate and lacks any meaningful content. Simply stating "we are better" fails to provide any specifics that would differentiate the installation service from competitors. An effective answer should include unique selling points, such as specialized features, superior customer service, innovative technologies, or customer testimonials that demonstrate value. This response does not engage the prospect or build trust and confidence, leaving their concerns unaddressed. Overall, it lacks substance and professionalism.