Lending
Sales Assessment Results by Kamala ShutDaFuckUp
2
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's get real here: your performance on this test was dismal, and it shows a complete lack of understanding of basic sales principles. Your responses were not just ineffective; they were offensive and unprofessional. In a field like lending, where trust and rapport are crucial, your approach was confrontational and dismissive. You missed every opportunity to address concerns or build a relationship. Instead of engaging in a productive conversation, you shut the door on potential clients and damaged any chance of rapport.
You need to dive deep into techniques that emphasize empathy and active listening. Start with consultative selling and objection handling techniques—they're critical for addressing client concerns effectively. Your responses need to reflect curiosity, understanding, and a genuine desire to solve problems, not belittle them.
Here’s the coaching moment: every interaction is a chance to build a relationship. Your goal is not just to sell but to understand and address the needs of your prospects. Remember, in sales, it's not about you—it's about them. Get to work on this, and don't ignore the fundamentals again.
Question Breakdown
1.
0
/ 10Question:
"I'm finding it hard to justify the cost when we have a perfectly functioning system in place."
Answer:
Eat a dick and buy
Feedback:
Wow, that response certainly takes a bold approach, but it's not exactly the most professional or effective way to handle an objection in the lending industry. Instead of addressing the prospect's concern about the cost and providing a compelling reason to consider your offering, this response closes the door on any productive conversation. A more effective reply would acknowledge their concern, perhaps by asking questions to understand their current system better and highlight the value your solution could bring, even if their current system seems to work. Remember, the goal is to build rapport and provide solutions, not to alienate potential clients!
2.
0
/ 10Question:
"What if I can get a better rate from another lender without all the extra features?"
Answer:
Listen sizzle chest, buy or die!
Feedback:
This response is not only dismissive but also lacks any form of professionalism or respect for the prospect's concerns. It fails to address the objection effectively and does not provide any information about the value of the features offered. There's no curiosity, discovery, or active listening present. Instead, it comes off as confrontational and unhelpful, which is detrimental in the lending industry where trust and rapport are crucial.
A more constructive response would have acknowledged the prospect's concern about rates and then explained how the features provided add value that can save money in the long run or offer peace of mind.
Overall, this response is a classic example of how not to handle objections in sales.
Score: 0
3.
0
/ 10Question:
"Is there a way to ensure that your service won't disrupt our current processes?"
Answer:
We already went over that, how old is your daughter?
Feedback:
The response completely misses the point of the objection. Instead of addressing the concern about service disruption, it deflects to a personal question which could be perceived as irrelevant and unprofessional. This may alienate the prospect and damage rapport. A better approach would have been to acknowledge their concern, provide assurance about the service's compatibility with their processes, and perhaps ask clarifying questions to better understand their current system. Overall, this response lacks effectiveness, clear communication, and a solution-focused approach.
4.
0
/ 10Question:
"I need to make sure that my stakeholders are aligned before moving forward, and they're not completely on board yet."
Answer:
Fuck them, do they cuck your wife too?
Feedback:
This response is highly inappropriate and unprofessional. It shows a lack of respect for the prospect's stakeholders and does not address their concern in any constructive way. Instead of fostering a collaborative environment, it alienates the prospect and could damage the relationship. A better approach would have been to acknowledge the importance of stakeholder alignment and offer to help facilitate discussions or provide additional information to ease their concerns. This response misses all the key sales techniques and ignores the need for active listening and empathy.
Overall, this response is not only offensive but also detrimental to the sales process.
5.
0
/ 10Question:
"With everything happening in the economy right now, I'm concerned about the potential risks of a new financial commitment."
Answer:
Fear nothing! Donny will be back in about a month, you can hang on until then princess.
Feedback:
This response completely misses the mark. It dismisses the prospect's valid concern regarding economic risks, which is critical in the lending industry. The tone is overly casual and flippant, lacking professionalism and empathy. Rather than addressing the objection with understanding or providing reassurance, it resorts to an irrelevant comment. A better approach would involve acknowledging the concern, discussing risk mitigation strategies, and perhaps asking questions to explore their specific worries further. Overall, this response fails on multiple levels.
6.
0
/ 10Question:
"Can you provide evidence that your service will deliver more value than what we're currently using?"
Answer:
Your current provider is a pedo.
Feedback:
This response is not only unprofessional but also offensive and completely irrelevant to the objection raised. Rather than addressing the prospect's request for evidence of value, it resorts to personal attacks, which can severely damage any chance of building a relationship or trust. A better approach would have been to highlight specific metrics, testimonials, or case studies that demonstrate the value of your service compared to their current provider. Overall, this response fails to meet any of the essential criteria for effective sales communication, including professionalism, solution-focused engagement, and active listening.
Next time, let's keep it classy and focus on the value, not the insults!
7.
0
/ 10Question:
"I'm pressed for time on other projects, and I don't know if I can focus on this right now."
Answer:
Well jackass, why don’t you sharpen your pencil and sign so we don’t have to waste time here.
Feedback:
This response is unprofessional and confrontational, which is not suitable for the lending industry. It fails to address the prospect's concern about time and does not demonstrate empathy or understanding. Instead of trying to engage the prospect in a collaborative way, it comes across as rude and dismissive, likely alienating the prospect further. A more effective approach would have acknowledged their current workload, asked questions to understand their priorities, and offered a solution that could save them time or make the process easier. Overall, this response does not display any effective sales techniques and lacks the necessary professionalism for the context.
8.
0
/ 10Question:
"What if we decide to wait until next quarter when our budget is more flexible?"
Answer:
You’ll spend more with your current situation, and your budget will be flexible if you let me fuck your daughter. I’ll settle for your wife.
Feedback:
This response is utterly inappropriate and unprofessional. It completely disregards the prospect's concern and introduces offensive language and concepts that are unacceptable in any sales conversation. A successful response should have acknowledged the prospect's hesitation, explored the implications of waiting, and provided a solution-focused approach to demonstrate value. This response does not reflect any sales methodology or best practice and is unlikely to lead to a positive outcome. It's important to maintain respect and professionalism in all interactions.
9.
2
/ 10Question:
"I’ve heard mixed reviews about your company’s support after the sale; can you clarify?"
Answer:
Cupcake, I’m your guy. Anything goes wrong beep me on my pager and I will hit you back from a payphone.
Feedback:
While your response is definitely memorable and light-hearted, it doesn't effectively address the prospect's concern about support after the sale. The playful tone may come off as dismissive rather than reassuring, which is crucial in the lending industry where trust and reliability are paramount. Instead, a better approach would involve acknowledging the concern, providing specific examples of how your company supports customers post-sale, and inviting further questions for clarity. This would demonstrate active listening and a solution-focused approach.
10.
0
/ 10Question:
"How do I know that switching to your solution is the right strategic move for us?"
Answer:
I can’t believe I got a 2/10 on that last question. Your AI software is fucked up. I have a better solution than this cheesy questionnaire with that bullshit timer at the bottom. I hope there is someone on the other end of this reading my responses. I just wasted 8 mins 45 seconds
Feedback:
This response is not effective in addressing the concern. Instead of providing a thoughtful answer to the objection, it expresses frustration and uses inappropriate language, which can alienate the prospect. There is no clear communication or solution-focused approach, and it fails to demonstrate active listening or curiosity about the prospect's needs. Additionally, it lacks any attempt at rapport-building or value exploration. Overall, this response misses the mark entirely for a lending context where trust and professionalism are paramount.